Deleting your account
How to delete your account and data, what happens to campaigns and documents, and how to disconnect just an ad account.
Updated October 18, 20261 min read
There is no button to delete the account in the dashboard. Deletion is done on request by email.
How to delete your account
Write to [email protected] from the address the account is registered to.
Use the subject “Delete my data”.
We confirm the request within 30 days. Within 90 days, the account, campaigns, connected ad accounts and their tokens are deleted or anonymised. Invoices and tax documents are kept for as long as the law requires.
Before deletion, pause your campaigns and, if there is money left in the wallet, request a refund.
If you only need to disconnect an ad account
In the “Channels” section, click “Disconnect” next to the channel. The access and tokens are deleted right away.
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