Support
How to write to us, when to expect an answer and what to include in your request so it gets solved faster.
Updated October 18, 20261 min read
If the documentation does not have the answer, write to us from the dashboard. The answer appears in the dashboard, and we let you know about it by email or in Telegram.
How to write to us
Open the “Support” section and click “New request”.
Choose a category: “Campaign question”, “Billing”, “Technical problem”, “Custom plan” or “Other”. For a question about a campaign, choose the campaign too.
Describe what happened in 10 to 5000 characters and send the request.
You cannot attach a file or screenshot, so describe the steps and the error text in words. You can create up to 5 requests per hour.
When to expect an answer
We usually reply within one business day.
Request statuses
“New”, “In progress” and “Closed”. You cannot write in a closed request: if the question is still open, create a new one.
You can also write to [email protected].
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